Overview
Two years or more in manufacturing or engineering customer service. interacting with client customers around queries, assisting with registrations, connecting them with the aftersales team ETC. Handling in bound and out calls, communication across different part of the business and maintaining excellent customer service constantly.
Responsibilities
* Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
* Refer unresolved customer grievances to designated departments for further investigation.
* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage one's time.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as Microsoft Word and PowerPoint.
I look forward to speaking with you following your application
